Small Business

Industry Overview

Small businesses struggle with managing both customer returns and excess inventory due to limited resources and inconsistent volumes. Without enterprise solutions, they face challenges maintaining customer satisfaction while efficiently recovering value from returned merchandise and surplus stock across multiple sales channels.

Dual Inventory Challenges for Small Business

Small businesses face a two-sided inventory management challenge:

Customer Returns

• 16.5% average return rate for online purchases
• Complex processing requirements with limited staff
• Diminishing recovery value with processing delays
• Rising customer expectations for frictionless experiences

Excess Inventory

• 23% of small business inventory typically becomes excess or obsolete annually
• Cash flow constraints from capital tied up in slow-moving stock
• Limited warehouse space diverted to storing non-productive inventory
• Restricted access to specialized liquidation channels available to larger businesses

These combined challenges create a significant burden, with small businesses reporting that inventory management issues consume an average of 18 hours weekly for owners and key staff—time that could otherwise drive growth.

Holistic Inventory Recovery Approach

Margin Recovery Strategies

Our solution transforms two traditional cost centers into value recovery opportunities through specialized channels typically inaccessible to small businesses:

Direct-to-Consumer Remarketing*

Condition-appropriate products are directed to high-value secondary markets through anonymous channels that protect your brand positioning and pricing strategy.

Business-to-Business Distribution

Small-quantity lots that would typically be unprofitable are consolidated with similar merchandise to create scale-efficient offerings for business buyers.

Component Recovery

Products with viable components but unsellable as complete units undergo value-part harvesting to extract maximum residual value.

Specialty Channel Matching

Niche products find optimal placement through our network of 200+ specialty buyers seeking specific inventory types regardless of quantity.

Small businesses implementing these strategies report an average 42% improvement in recovery value compared to traditional liquidation approaches.

Small Business Value Proposition

Unlike enterprise-focused services that ignore small business needs, our solution delivers:

• No minimum quantity requirements – start with as few as 50 units monthly
• Combined processing for customer returns and excess inventory
• Simple per-item pricing with no hidden fees or surcharges
• Month-to-month service without long-term commitments
• Dedicated account manager familiar with small business challenges

This approach achieves enterprise-grade inventory management with an average 87% reduction in administrative time and a 3.4x return on service costs through improved recovery values and operational efficiencies.

Inventory Intelligence Dashboard

Small businesses lack the analytics resources of larger companies, yet need data-driven insights to optimize inventory decisions. Our simplified dashboard delivers:

• Unified view of returns and excess inventory status
• Performance comparison across sales channels
• Product-level recovery rate analysis
• Seasonality insights for improved purchasing
• Automated slow-moving inventory alerts
• One-click disposition decisions

This purpose-built interface eliminates the complexity of enterprise systems while delivering the actionable intelligence small businesses need to make informed inventory decisions.

Features